T&C – Privacy Policy

GDPR LEGAL REQUIREMENT

What we do with your information

Who we are

Youcan2 is a partnership company with Jan Etoile and Mallory Smith

This a summary of what we do with your data in order to run the business and provide customers with services.

The information we collect

  • We collect and securely hold a variety of personal information such as name, address, telephone contact numbers, email address, & health information.
  • If you pay via bank transfer we will hold a transaction history.
  • You will have provided all of the information we collect.
  • We keep a record of communications in paper form and electronically.
  • We will obtain written consent from you if we want to use an image or testimonial for promotion purposes, you can at any point ask for this image and/or testimonial to be removed.

How do we use your data?

  • We use your information to provide you with updates and services, to understand your needs and improve the services we offer, and for the day to day running of the business.
  • We also use it to comply with the laws and regulations that apply to us and to protect the business, our customers and employees.

 Your rights

  • Unless you ask us not to, we will tell you about classes and courses we offer. Occasionally, this may include information about partner organisations,
  • We will never sell your information onto third parties.
  • We keep your data for the minimum period required by law or our regulators. This is usually no longer than seven years. After this time, where appropriate, we will destroy/delete your data unless the relationship is still ongoing.
  • You have a number of legal rights with regard to your data. These include the right to request a copy of the data held by us, to request that mistakes and inaccuracies are corrected and to request that I stop processing some or all of your personal data for some or all reasons.
  • If your request requires all data to be removed, this could result in an end to attending coaching sessions.
  • If you would like more information on these rights or on how to do any of the above, please contact us as detailed below. We hope any issue can be resolved by contacting us but if not, you have the right to complain to the Information Commissioner’s Office.

 How we ensure the safety of your data

  • Your data will be held on our business system. All of your data is held securely.
  • We may need to disclose your details if required to the police, regulatory bodies, specialist advisors or legal advisors.

Contact us

  • If you have any questions you can contact us via email: directors@youcan2.org.uk or on our mobiles:+447866764648 (Jan Etoile) or +447517423669 (Mallory Smith)